Returns & Refund Policy

Order Cancellation

Orders may be cancelled within 48 hours of purchase only if they have not yet shipped.

We process and prepare orders for shipment within 1–3 business days after successful payment. Orders placed on weekends or holidays will be processed on the next business day.

If your cancellation request is approved before the order has shipped, we will cancel the order and issue a refund to your original payment method.

Once an order has shipped, it can no longer be cancelled. You may request a return after delivery if the item meets our return eligibility requirements.

Return Eligibility

We offer a 30-day return period, calculated from the date you receive your FUGOO product.

To be eligible for a return, the product must be:

• Unused and uninstalled
• In its original condition
• Complete with all original packaging, accessories, manuals, and components
• Returned with a valid RMA number issued by our customer support team

Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund unless the issue was caused by our error or a verified product defect:

• Installed, assembled, used, or altered industrial fans
• Products damaged due to improper installation, misuse, intentional damage, water intrusion, or unauthorized repair
• Consumable parts, replacement parts, and accessories that have been opened, used, installed, or are missing original packaging

Restocking Fee

We do not charge a restocking fee for eligible standard returns.

Return Procedure

To start a return, please contact our customer support team at fugoofans@gmail.com to request an RMA (Return Authorization Number).

Returns without a valid RMA number will not be accepted or processed.

After your return request is approved, our support team will provide the correct return instructions. Please do not send returns before receiving an RMA number from us.

When returning an item, please securely repack the product using the original packaging and clearly mark the RMA number on the outside of the package.

Return Address

Returns may be handled by one of our designated return warehouses. Please follow the return instructions provided by our support team after your RMA request is approved.

Our return warehouse addresses are:

1. C/O 11142 Beltline Road, Houston, TX 77067, Tel: 832-590-3532
2. C/O 151 Marcellin Dr, City of Industry, CA 91789, Tel: 626-606-0308

The phone numbers listed above are warehouse contact numbers for return logistics handling only. For customer service, please contact us by email.

Inspection & Refund Processing

Once your return is received, our warehouse will inspect the item and verify that it meets our return requirements.

If approved, we will process your refund to the original payment method within 5 business days after inspection and confirmation.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If the returned item is missing components, shows signs of use or installation, or does not meet our return requirements, we will notify you by email and explain whether the return is rejected, partially refundable, or eligible for another resolution.

Exchange Policy

We accept exchanges within 30 days of delivery if the product meets our return eligibility requirements.

Exchanges are subject to product availability. Please contact customer service before sending any item back for exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, missing parts, or incorrect, please contact us at fugoofans@gmail.com within 7 days of delivery.

To help us verify and resolve the issue, we may ask you to provide clear photos and/or videos showing the product, packaging, shipping label, and issue.

Return Shipping Cost

For returns due to personal reasons, such as ordering the wrong item or changing your mind, the customer is responsible for return shipping costs.

For returns caused by our error, product quality defects, shipping damage, or an incorrect item, FUGOO will cover the return shipping cost or provide another appropriate solution.

Claims Limitation

We may be unable to process a return if:

• The product is returned without a valid RMA number
• The item is missing components, accessories, manuals, or original packaging
• The item has been installed, used, altered, damaged, or improperly packaged for return
• The return request is submitted after the 30-day return period