Shipping Policy

Order Processing Time

All FUGOO industrial fan orders are processed within 1–3 business days after successful payment.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays. Orders placed or paid on weekends or holidays will be processed on the next business day.

Some orders may be processed sooner, but same-day shipment is not guaranteed.

Shipping Scope

We currently ship to the contiguous United States only.

We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, or international destinations.

If you have questions about a specific destination or address type, please contact us at fugoofans@gmail.com before placing your order.

Shipping Costs

Shipping fees are displayed at checkout before you complete your purchase.

We offer free standard shipping on orders over US$150 to eligible addresses in the contiguous United States.

For orders under US$150, a flat standard shipping rate of US$10 applies.

Any applicable shipping fees will be shown at checkout before payment is submitted.

Estimated Delivery Time

After your order has been processed and dispatched, standard shipping typically takes 3–7 business days.

Total estimated delivery time is usually 4–10 business days, including order processing and carrier transit time.

Delivery times are estimates only and may vary depending on your location, carrier availability, weather, peak seasons, and other circumstances beyond our control. Delivery dates are not guaranteed.

Shipping Carrier & Tracking

We ship using reliable logistics carriers.

Tracking information will be sent to the email address used at checkout after your order has shipped and tracking becomes available from the carrier.

Possible Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

• Peak seasons or increased shipment volume
• Extreme weather
• Carrier logistics delays or congestion
• Remote address delivery limitations
• Incorrect or incomplete shipping addresses
• Unsuccessful delivery attempts, refusal, or lack of access to the delivery location

If a delay occurs, we will do our best to assist you with available tracking or carrier information.

Please Inspect Your Package Upon Delivery

When your package arrives, please inspect it as soon as possible, including:

• The product
• The outer box and packaging
• All included accessories, manuals, and parts

This helps ensure that any shipping damage or missing parts are reported promptly.

Shipping Damage

If your product arrives damaged due to transportation, such as broken components, scratches, dents, deformation, or visible impact, please contact us at fugoofans@gmail.com within 7 days of delivery.

Please do not discard the damaged packaging, product, or parts until your case has been reviewed.

To help us verify the issue, please provide clear photos and/or videos showing:

• The entire parcel, including the outer packaging
• The shipping label or tracking information, if available
• The condition of the outer carton
• Close-up images or videos of the damaged product or parts

Missing Parts

If any accessories, components, manuals, or parts are missing from your order, please contact us at fugoofans@gmail.com within 7 days of delivery.

Please include your order number and clear photos or videos of the package contents so we can verify the issue and provide an appropriate solution.

Required Proof for Claims

To process shipping damage or missing parts claims, we may require clear supporting evidence.

Please keep the product, packaging, shipping label, and all included materials until your case is resolved.

Resolution

After reviewing your case, FUGOO may provide replacement parts, a replacement product, return instructions, or another reasonable solution depending on the issue and verification results.